Cart & Checkout FAQ

Does Rogue Australia Ship Overseas?

Rogue Australia ships gear to Australia and New Zealand only. If you are located outside Australia you may contact team@rogueaustralia.com.au to place an order. Additional shipping is required.

Does Rogue Australia ship to New Zealand?

New Zealand customers are responsible for any custom fees that may be associated with the order once it arrives at the border.

Click here for details.

I Am Unable to Get Any Shipping Estimate Other Than "Pick Up Only"

Please be sure you are entering your state/province AND postal/zip code. Both locations are needed to estimate shipping properly. If you only enter a postal/zip code it will also need a state. You can also refresh the page to reset the form and re-enter your information. If this solution doesn’t work for you please feel free to contact us or call us at 02 4627 4005 to complete your purchase and we will troubleshoot your issues.

After hitting "Submit Your Order" I receive a "Gateway Error" Message.

Gateway error messages indicate that the Credit Card information you have entered was either entered incorrectly or was declined. Many times people forget to use the proper billing address or miss type the expiration date or card number. If all of your information is correct but the card was declined this may be caused by a purchasing limit on your card, perhaps it was exceeded. This is also often the case. If neither of these solutions works for you please feel free to contact us or call us at 02 4627 4005 to complete your purchase and we will troubleshoot your issues.

I cannot add items to my cart or check them out. When I hit "add to cart" it takes me to the cart page and says that my cart is empty.

The reason for this is caused by your browsers cookies settings. Most/all online stores and websites require cookies to be enabled to make purchases and use the full functions of the website. If you are unsure if your cookies are enabled or how to enable them follow this link about how to check and enable your cookies. If this solution doesn't work for you please feel free to contact us or call us at 02 4627 4005 to complete your purchase and we will troubleshoot your issues.

I'm placing an order, but I would like to pay with multiple credit cards. Do I need to call in my order?

You do not need to call in your order. If you would like to pay for an order with multiple credit cards, you can purchase a gift card for the amount you would like to put on each credit card. You can then enter the gift card code(s) into your shopping cart when submitting your order online.

If you are ordering Rogue gift cards with a prepaid gift card such as Visa or MC, we recommend holding onto these cards for 1-2 weeks for verification. This type of transaction may get flagged as fraudulent so you could be contacted to verify payment information. To avoid this, please contact us before placing your order.